Frequently Asked Questions

Drying time varies based on the cleaning method used, carpet type, humidity levels, and room ventilation. Typically, carpets require 4–6 hours to dry completely. To ensure optimal results, we recommend minimizing foot traffic during this period. Thanks to our Rapid Dry technology, we can often dry carpets, wood, tile, and area rugs before we finish our visit.

Yes! Our advanced cleaning solutions target tough stains, pet accidents, and odors, restoring freshness to your carpets. While most stains can be removed, we will assess any deep-set stains and provide the best treatment options.

For regular maintenance, we recommend professional carpet cleaning every 6-12 months. Homes with pets, kids, or high foot traffic may benefit from more frequent cleanings.

Yes, we offer same-day and emergency cleaning services when available. Contact us as soon as possible, and we’ll do our best to accommodate your urgent cleaning needs.

Yes! We offer 20% off of all of our services for first responders! *Not Valid With Any Other Promotions or Discounts.

What We Move: Our technicians can safely move furniture that can be handled by one person. This includes basic items such as sofas, tables, chairs, etc. (excluding some electric sofas). Client Preparation: We kindly ask that you remove all items from the surfaces of furniture as well as any fragile, breakable objects and plants. For dressers and larger items, please remove drawers or any contents prior to your service. What We Don't Move: We do not handle beds, plants, electronics, or antiques.

No. We use professional cleaning methods tailored to your specific flooring type to safely remove dirt, stains, and buildup without causing damage. Our technicians assess your floors before cleaning to ensure the most appropriate treatment is used.

Many stains can be significantly reduced or completely removed, but some permanent stains caused by bleach, dyes, or long-term damage may remain. We'll inspect the affected areas beforehand and provide honest expectations about the results you can expect.

Yes, we can move most light furniture as part of the cleaning process. We ask that fragile items, electronics, and valuables be removed beforehand. Large or delicate furniture may remain in place or require special arrangements.

Yes. We use professional-grade, eco-friendly cleaning solutions that are safe for children and pets when used as directed. Once the cleaned surfaces have dried, your home is ready to be enjoyed again.

Your appointment begins with an inspection of the areas to be cleaned and a discussion of any concerns or problem areas. We'll explain the recommended cleaning process before starting, then provide after-care guidance and drying-time recommendations to help you maintain the best possible results.

Chris inspects the surface first, whether it’s carpet, upholstery, tile, grout, wood or stone. He then recommends a method that suits that material and explains it to you before you book.